[vc_row][vc_column][vc_column_text]A back-office job is where the tasks comprise manufacturing or developing the product. Individuals who are involved in administration work are categorized under back-office jobs. It is one of the essential parts of any organization and employees working for back-office jobs are often classified under ‘Operations’. The job role depends on the type of organization. A back-office job in a bank would rather differ from a job in a BPO.
Despite employees’ invisible presence, back-office jobs enable front-office individuals to perform their customer-facing duties efficiently. Back office personnel usually perform the administrative functions of a business. These can include data entry, Human Resources, Accounting, etc.
What types of back-office job roles are there in different industries?
Banking and Finance
In banks, major functionality areas in back-office jobs are related to compiling information and other documents. Also, some responsibilities include obtaining credit records and collecting receipts and customer deposits. Moreover, managing client’s accounts is also one of the primary duties of back-office employees. It also includes regulatory compliance, accounting, clearances, and IT services. The required level of education for these kinds of job roles varies but an individual who is applying should possess a bachelor’s degree. You may be an added advantage when you have a postgraduate degree too.
BPO Industry
A back-office job in the BPO industry offers responsibilities that directly affect the business. BPO either does business with business (B2B) or to customers (B2C). Moreover, the Non-voice process in BPO deals with administrative work which includes preparing spreadsheets, creating reports, or data entry in any software. The eligibility criteria for these kinds of job roles are graduate candidates with good communication skills. Moreover, a candidate should be capable of providing customer service by providing resolutions to the queries and issues raised by customers.
Private Companies
Back office jobs in private companies vary from department to department. In most organizations, departments other than sales fall under this category. It includes direct marketing, online marketing, digital marketing, finance, operations, etc. The advantage to working in the private sector is a good starting salary and growth perspective within the organization. You can change your role and switch to other profiles within an organization.
Benefits of Back Office Jobs
- You do not have to look for customers or clients.
- You will spend working hours in the office regardless of roaming around for clients and customers.
- Data will be available in real time.
- Back office jobs create vital support and administration to front office employees.
- More relaxed environment than front office profiles.
There are many opportunities for candidates looking for back-office jobs and these can be categorized under different segments.
Back office executives are the backbone of companies and organizations. They look after the duties that help and keep the company running. They deal with faxes, phone calls, and data entry tasks. One executive at least is appointed to perform human resource (HR) tasks. The back office is the place where back-office executives work. The back office is generally located at other places than the headquarters. Sometimes back-office work is outsourced to ones in outside countries and local consultants and contractors.
The roles and responsibilities of back-office executives include the following:
1. assisting and coordinating with sales team and marketing team
2. supporting administrative staff
3. conducting marketing research
4. assisting front office staff in maintaining the office premises, scheduling events, and organizing meetings and appointments,
5. preparing customer balances and reconciling accordingly
6. supporting sales staff in handling and documenting customer accounts
7. documentation and reporting to the marketing department
8. preparing reports on competitor product analysis
9. correcting the discrepancies in the customer account balances,
10. ordering supplies and keeping track of the usage,
11. helping HR in conducting interviews
12. ensuring if everything is working in a perfect manner
13. keeping a close look at all equipment in the company and taking relevant action if the equipment does not work properly or damages
14. using technology to keep the company updated behind the curtains
15. keeping office supplies stocked and
16. training new employees and terminating if necessary
Three major fields of their work include accounting, operations architecture, and HR. They support the trading functions, such as trade settlement, record keeping, regulatory compliance, and trade confirmation, in investment firms. They help the sales force in performing administrative duties in a sales firm – marketing, legal, order management, finance, and operations support. Broadly, the back office executives functioning in any company can be divided into five sections: processing, data management, market research, analysis, and accounting and finance. They work in several industries: healthcare, banking, analytical, market research, insurance, sales and marketing, and many such industries. The main role of back-office executives remains to be in the IT and technology sectors.
To work as a back office executive, there are no prerequisites. But a bachelor’s degree will increase the scope. Other required talents include good communication, analytical, and organizational skills. Working from 3 to 5 years in this field will help them in the promotion to higher positions like supervisors, managers, team leads, etc. Their salary ranges from as low as 8000 to 1,500,000.
Front office executives and back office executives are both equally important for a company and their services go hand in hand. They need to work together as a team and complete projects on time. Working as a back office executive will add creditable work experience to your resume. You can also apply for one by registering on Reigns. You need to upload your resume and start your job search. The additional benefit of joining rozgarkhoj job portal is receiving job alerts from the employers in your profile. With a back-office job, you will have a relaxed environment and will be able to thrive more easily than the front-office ones who deal with client-facing jobs and have set roles.
What Skills Are Required For Back Office Support Work?
The back office is where the tasks dedicated to running the company take place. It scales from managing to support the business. Broadly speaking, the staff in such an office would develop strategies for manufacturing, developing, and marketing the product. Besides, it takes care of administrative duties without being seen by the end-users or customers.
For example- IT department work, such as phone and computer wiring, data entry, data management architecture, accounting and finance research, and human resource management are a few tasks that the back office system often supports with.
What is its significance?
These offices are, sometimes, set up somewhere other than the companies headquarter. It is simply because every organization wants to cut on over-expenditure. Their limited budget constrains them from bearing overwhelming overheads. This is where these offices emerge in a key role.
Simply say, administrative, legal, and support duties are too irresistible to be ignored. After all, they are integrally infused with business operations. A little bit of negligence can challenge the existence of the business. So, you need concrete support for outsourcing to consultants and contractors located in other countries, which can effectively manage these back-office jobs.
Apart from that, these services are very affordable. Certainly, you can outsource to back-office India, for example, a few secondary jobs to these back offices.
Key Skills for Back Office Work: The skills depend on the type of back-office work you are approached for. They vary as per the requirements. But still, there are some key skills that suit the framework of every industry.
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- Common Skills That Suit Multiple Domains:
The skills for this work vary, depending on the type of position held. It communicates indirectly with vendors and suppliers via phone or emails. Therefore, you should possess effective oral and written communication. Besides, you should know how to optimize and organize things while bringing about administrative and legal tasks. - Accounting Skills for Back Office Support in Banks:
If you virtually assist any accounting firm with payroll, timesheets, and accounting services, you should have accounting knowledge. Befriending with mathematics & ledge postings will be an additional benefit. - Skills for Data Solution Providing Firms:
For supporting data entry and management work, impeccability and well versed with computer applications define that you qualify for these back-office roles. Besides, you must know how to prepare a comprehensive report that becomes your voice to tell about your work.
- Common Skills That Suit Multiple Domains:
Back Office Skills for Network Administrative Services:
As far as supporting an IT firm is concerned, you ought to master the art of networking, installing software, taking backups, and maintaining hardware. Knowing about cloud computing will be a plus.
Duties & Responsibilities of Back Office:
For being limitless, back-office duties and responsibilities cannot be counted or particularized. They can be altered as per changing requirements or diverse industries, such as billing, invoicing, data entry, database management, and so on.
Here are a few examples of different back-office services:
Commerce Industry: An e-Commerce Company has a colossal of data, which it finds difficult to process, update and feed into databases. The back office provider provides support to the sales force for administrative duties, such as keeping records of the company’s sales and purchase transactions, updating the inventory, invoicing, customer support call center services, and reporting, as needed.
Investment Firms: Such firms look for back offices to carry out administrative functions, supporting the trading of securities, such as record keeping, trade confirmation, trade settlement, and regulatory compliance.
Banks: The banking industry prominently searches for assistance in a heavy-weight IT processing system that handles position keeping, clearance, and settlements through these offices.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_single_image image=”939″ img_size=”800*400″][/vc_column][/vc_row]
